Privacy Policy

Consumer Information

We receive and may keep information voluntarily given to us when you decided to make a purchase from Zen Collection, register on the website, sign up for our Stay In Touch emails, or any other time you provide any information about yourself.

This information may include:
    • Your name, address and phone number
    • Date of birth
    • Your e-mail address
    • Your credit card number
    • Name and ages of children
    • Any other information you voluntarily provide

    It might also include information you provide us about other people. For example, you may provide us with some of the same information as above (name and address) for a merchandise gift recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient's consent to our use of their personal information for these limited purposes.

    Information from Other Sources

    We may receive information about you from other sources such as updated address information. This information may help us to improve our ability to serve your needs such as ensuring the accurate delivery of direct mail materials.

    Use of Cookies and Other Technology

    We want you to be aware that certain online tools exist to help us serve and recognize you when you visit one of our websites. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit our website. You may be familiar with the term "cookies." These cookies may be placed on your computer when you visit our site. Cookies do not provide any personal information but they allow us to understand how users navigate to and around our website, view product pages, access content and make purchases.

    Within Zen Collection

    Information we collect from you may be shared between all points of contact within Zen Collection and our distribution center. We use this information to provide Stay in Touch emails relevant to you and to ship you your orders.

    In addition, we may use such information to:
          • Provide you with timely and reliable fulfillment of requests
          • Do all things necessary to administer those services
          • Deliver merchandise and services that you purchase online
          • Register you on
          • Facilitate payment for your purchases
          • Confirm your orders and delivery information
          • Respond to your customer service inquiries or requests
          • Communicate offers, benefits and featured items to you
          • Administer giveaways, contests, birthday programs and similar promotions
          • Find and stock the products you want
          • Customize your shopping experience
    Outside Zen Collection

    The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please email us at We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. In addition, Zen Collection reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

    Retention of Personal Information

    Zen Collection retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.

    Our Commitment to Data Security

    Zen Collection makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Zen Collection uses industry standard security techniques on our websites to help protect against the loss, misuse or modification of information that you have provided. When you access your personal information or transmit personally identifiable data to us, that information is stored on servers that we have used commercially reasonable efforts to protect from unauthorized access or intrusion. While we implement the above security measures, you should be aware that 100% security is not possible.